Jack Berry are committed to making high-quality produce that we’re sure you will enjoy. Please make sure that you check your items carefully before they are purchased. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.

Once the order is placed you will no longer be able to amend the order.

In the unlikely event that there is something wrong with your delivery please contact sales@jack-berry.com

Distance Selling Regulations

The Distance Selling Regulations 2000 are designed to protect customers who are not physically present with the seller at the time of purchase. If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to, items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines), items personalised or made to your specification; audio/video recordings or software that you have unsealed;

As such under the regulation once an order has been dispatched cancellation or refund policy doesn’t apply as we only supply perishable goods.